Refund policy

At Indiedhaga, we want you to be fully satisfied with your purchase. If something is not right, we are here to help.

Returns

We offer a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition that you received it

  • Be unused and unworn

  • Have all original tags attached

  • Be in the original packaging

  • Include a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at:

📧 info@indiedhaga.com
📞 +31 681799768

Once your return request is approved, we will provide you with:

  • A return shipping label

  • Clear instructions on how and where to send your item

⚠️ Important:
Items sent back without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care or beauty products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for a return, feel free to contact us before purchasing.

Exchanges

The fastest way to receive a different item is:

  1. Return the original item (once approved)

  2. Place a new order separately for the replacement item

European Union – 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without providing a justification.

Conditions:

  • Item must be unused, unworn

  • Original tags and packaging intact

  • Proof of purchase required

Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection

  • Approved refunds are processed to your original payment method

  • Refunds are issued within 10 business days

Please note that your bank or payment provider may take additional time to post the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@indiedhaga.com.

Contact Information

Indiedhaga
📧 Email: info@indiedhaga.com
📞 Phone: +31 681799768
📍 Based in: Netherlands