Shipping policy

Effective Date: 21/01/2026

Thank you for shopping with Indiedhaga. This Shipping Policy explains how and when your order will be shipped, including shipping methods, timelines, and charges. Please read this policy carefully before placing an order.

1. Shipping Methods & Delivery Timelines

a. Domestic & EU Shipping

We offer standard shipping across the Netherlands and the European Union. Orders are shipped using PostNL, chosen for its reliability and lower carbon emissions per parcel compared to other Dutch delivery companies.

If expedited delivery is required, DHL or UPS may be used as an alternative.

  • Estimated delivery time: Approximately 5 business days

  • Delivery timelines exclude weekends and public holidays

  • Delays may occur due to customs processing, weather conditions, or other unforeseen circumstances

All EU orders include tracking information, which will be provided once the order is shipped.

b. International Shipping

We ship internationally to most countries worldwide using PostNL. For faster delivery, DHL or UPS may be offered as an expedited option.

  • Delivery times vary depending on destination and customs clearance

  • Tracking information is provided for all international orders

  • Tracking updates may be limited in certain countries due to local postal regulations

Please note that customs duties, import taxes, or fees may be charged by the destination country. These charges are not included in the shipping fee and are the responsibility of the customer.

2. Shipping Charges

a. Netherlands & European Union

  • Flat shipping fee: €5 per order

  • Expedited shipping incurs additional charges

b. International Shipping

  • Flat shipping fee: €20 per order

  • Expedited shipping incurs additional charges

Customs duties, VAT, or import taxes are not included in the above fees.

3. Order Processing & Shipment

a. Order Processing Time

Orders are typically processed and dispatched within 3 business days after purchase.

During peak periods, sales, or promotional events, processing times may be slightly longer.

b. Shipment Confirmation

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and carrier details.

c. Shipping Address Accuracy

Please ensure that your shipping address is accurate and complete at checkout.
Indiedhaga is not responsible for:

  • Delivery delays

  • Lost shipments

  • Additional charges caused by incorrect or incomplete addresses

4. Returns & Refunds

For detailed information on returns and refunds, please refer to our Return & Refund Policy.

5. Lost or Damaged Shipments

a. Lost Shipments

If your order appears to be lost in transit, please contact us immediately. We will coordinate with the shipping carrier to investigate and resolve the issue as quickly as possible.

b. Damaged Shipments

If your package arrives damaged:

  • Take clear photos of the damaged packaging and product

  • Contact us within 2 business days of delivery

  • Retain all packaging materials until the claim is resolved

Additional information may be requested to process a carrier claim.

6. Customer Support

If you have any questions regarding shipping or your order, please contact us:

📧 info@indiedhaga.com
📞 +31 681799768

We aim to respond promptly and ensure a smooth shopping experience.

7. Policy Updates

This Shipping Policy may be updated from time to time without prior notice.
Please review the latest version available on our website before placing an order.